- Once a number has been allocated and registered to you by us ("Registered Number") it must be used by you within 93 days of such allocation and registration by us to you in order for it to be active. If a Registered Number is not activated and used by you within 93 days, it may no longer be allocated to be used by you and may no longer be valid. In addition to the foregoing, if you fail to use a Registered Number for longer than a consecutive 93 day period the Registered Number may be withdrawn and may be re-allocated to another user. Termination of numbers is automatic from last used date. We are not obliged to notify you if the allocation of the Registered Number is withdrawn in any of the foregoing circumstances.
- Should you pass the Registered Number to friends or family or anyone else for usage, please ensure all users of the Registered Number are aware of these terms and conditions. You acknowledge that use of the Registered Number will incur those charges applicable from time to time in respect of such use for the bill payer on the telecommunications equipment from which you make use of the Registered Number from time to time.
- Calls are not subject to a maximum duration.
- Calls using the Firefly Telecom number service will be shown on your usual telephone bill(s) and those of any third party who has had the Registered Number used on their equipment. You must ensure that they permit this.
- Calls made from a BT landline will be charged at the advertised price (price includes VAT) as may be changed from time to time. Rates may vary according to your service provider. Calls from a mobile phone may be charged at higher rates than those advertised by us from time to time, please confirm with your service provider before calling.
- Prices are stated per minute but all calls will be billed on a per second basis once connected.
- FireFly Telecom reserves the right to withdraw number ranges from service without prior notice at any time.
- FireFly Telecom reserves the right to adjust its call rates in line with market trends and costs at any time without notice.
- FireFly Telecom will endeavour to maintain service at all times, but make no warranties as to the reliability, accessibility, availability or quality of service.
- FireFly Telecom does not accept any liability for any direct, indirect or consequential losses (including negligence) in relation to the provision of the service, howsoever caused, including loss of profits, business, contracts or anticipated savings and shall have no liability for loss of connection, withdrawal of the Registered Numbers, charges imposed by any third party or the withdrawal of any services under this agreement. Your use of the Registered Number shall be an acceptance by you of all of these terms, including any disclaimers and our privacy and data protection policies from time to time applying.
- Faults should be emailed to support@FireFlytelecom.com. Any information given by you to apply for a Registered Number may be held by us and will be used in the provision of the services. We are registered under the Data Protection Act 1998 and may use any data generated by you for any purposes covered by our data protection registration, including passing such data to such third parties as we feel may be of interest to you for other products and services. If you don't wish us to use your data with third parties for their other services or otherwise for other services that we provide (not being the services provided under this agreement) you should contact write to us at our address stated on this website. If you (or anyone else) fails to pay any invoice of any party (including third parties) relating to the use of the Registered Number(s), the Registered Numbers can be suspended or terminated for use by you and/or any party who has used such Registered Number allocated to you forthwith without notice.
-
Personal Numbering - Guidance on the acceptable use of 070
The Personal Numbering Service benefits the person being called
The end user must be in charge of the destination number
Promotional material must reflect the key characteristics of a Personal Numbering Service
For more details - please follow the following links to OFCOM - the Telecommunication Regulator. Personal Numbers are for your use only and there is no revenue share allowed in operation of Personal Numbers
http://www.ofcom.org.uk/telecoms/ioi/numbers/num_070_guide
- Personal Numbers are not to be used for Premium Rate Services
http://www.phonepayplus.org.uk/pdfs_news/070.pdf
"we" and "us" and "fireflytelecom@fireflytelecom.com" means FireFly Telecom
"you" means you our customer or user of the Registered
Number(s).
|
